Friday, September 24, 2021

What's Going On

White Hat Volunteers are still in action
TeamYYC Admin
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White Hat Volunteers are still in action

Earlier this month YYC received a request from the Calgary Emergency Management Agency (CEMA) to see if we could help repack 1.5 million masks into bags of 10 to distribute to Calgarians. We immediately thought of our White Hat Volunteers who are missing helping Calgarians and representing YYC.

Due to health and safety concerns, reduced passenger numbers and a smaller operating footprint, the White Hat Volunteer program is suspended, but this hasn’t stopped the White Hat spirit. During this time of being away from YYC, White Hat Volunteers are looking for other ways to give back to their community.

“I miss the joy and fun of helping passengers, whether it is answering a question, providing a lift or just a warm welcome to arriving passengers.”—JT, White Hat Volunteer

As is always the case, when the call out for help from CEMA went to the White Hat Volunteers they responded and were ready to help. Fifty-five White Hat Volunteers have filled 100 shifts for the project and will have volunteered over 350 hours. These bags will be distributed to Calgarians by CEMA to help ensure all Calgarians have the means to comply with the new mask wearing mandate.

Our White Hat Volunteers are happy to continue to serve our community. When asked what they miss most about being at the airport most say they miss their fellow volunteers, the YYC team and most certainly interacting with guests.

Thank you to our White Hat Volunteers for representing YYC!

We do not have a date or time frame for the return of the White Hat Volunteer program. Its return is dependent on several factors, including passenger need and the health and safety of staff, guests and volunteers. We look forward to when it’s safe to welcome the volunteers back to the terminal.


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2 comments on article "White Hat Volunteers are still in action"

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Calgary Airport Authority has an awesome customer service support program through their White Hat volunteers. I traveled often prior to this pandemic. I always received excellent service from them. Thank you for serving our citizens, we are proud of you.

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White hat volunteers are just simply great. I want to do pat on the back of these people.

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