Our Training Mandate

As part of the Integration Team for the new International Terminal, our mandate is to ensure all stakeholders, including airlines, ground handlers, contractors, tenants, and agencies comprehend any new operating philosophies and understand the functionality, layout and flow of the new facility.

Apron Familiarization

This E-Learning program is intended for current AVOP holders and provides an overview of changes to Apron 1 as a result of the International Terminal expansion. Take the course now...

Zone Evacuation Familiarization

This E-Learning program is intended for persons involved or designated as a Zone Evacuation Officer (ZEO). This program will provide the skills and guidance required to supervise and direct occupants from an alarming zone to a designated assembly point. Take the course now...

Call-to-Gate

This  E-earning program will ensure that Airline Above the Wing Agents understand the Call-to-Gate philosophy, their role in the Call-to-Gate process and the impact of Call-to-Gate on the PA System interface. Take the course now...

Swing Gate – Gate Control Panel

This E-Learning program is intended for Airline Gate agents who use the Gate Control Panel to configure and release corridors in the new International Terminal. Take the course now...

Swing Gate – Passenger Flows

This E-Learning program will take learners through a series of animations to understand passenger flows at a selection of multi-sector gates. The animations describe departing and arriving passenger flows between the gate podium, through the corridors, the fixed link, and to CBSA for international arrivals. Take the course now...

Connections Centre

This E-Learning program describes the layout, equipment, and purpose of the Connections Centre and includes new passenger flows such as International to Domestic, International to Pre-Clearance, and International to International. Take the course now...